Privacy Policy

At Argenvia, operated by Tech Innovations LLC, we are committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information in various ways to provide you with the best possible service and user experience. The types of information we gather include:

Personal Information You Provide

• • Contact Information: When you create an account, make a purchase, or contact us, we collect your name, email address, phone number, and postal address.
• • Payment Information: We collect billing and payment details necessary to process your orders. Payment processing is handled by secure third-party payment processors, and we do not store full credit card information on our servers.
• • Account Credentials: Username, password, and security questions used to secure your account.
• • Communications: Messages, feedback, comments, and inquiries you send to us through contact forms, emails, or customer support channels.

Automatically Collected Information

• • Device Information: We automatically collect information about the devices you use to access our website, including device type, operating system, browser type, and unique device identifiers.
• • Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, links clicked, search queries, and the referring URL.
• • Location Data: We may collect approximate location information based on your IP address. We do not collect precise GPS location data without your explicit consent.
• • Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience and analyze website usage patterns.

2. How We Use Your Information

We use the information we collect for various purposes, all designed to improve your experience and provide better services:

• • Order Processing and Fulfillment: To process your orders, manage payments, arrange shipping, and provide order updates and customer support.
• • Account Management: To create and maintain your account, verify your identity, and manage your account settings and preferences.
• • Communication: To send you transactional emails (order confirmations, shipping notifications), respond to your inquiries, and provide customer support.
• • Marketing and Promotions: To send you promotional emails, newsletters, and information about special offers, new products, and events (only if you have opted in).
• • Website Improvement: To analyze how users interact with our website, identify trends, understand user preferences, and optimize our website's functionality and user experience.
• • Fraud Prevention: To detect, prevent, and address fraudulent activities, security issues, and technical problems.
• • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from government authorities.
• • Personalization: To customize your experience on our website and provide personalized recommendations based on your browsing and purchase history.

3. How We Share Your Information

We are committed to protecting your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We share information with trusted service providers who assist us in operating our website and conducting our business, including payment processors, shipping companies, email service providers, analytics providers, and customer support platforms. These service providers are contractually obligated to use your information only for the purposes of providing services to us and are required to maintain the confidentiality and security of your information.

Legal Requirements

We may disclose your information when required by law, such as in response to a subpoena, court order, or other legal process. We may also share information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to prevent fraud or other illegal activities.

Business Transfers

If Argenvia or Tech Innovations LLC is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Aggregated and De-identified Information

We may share aggregated and de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes without restriction.

4. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• • SSL Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
• • Access Controls: We restrict access to personal information to authorized employees and service providers who need access to perform their job functions.
• • Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and prevent unauthorized access to our systems.
• • Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
• • Data Minimization: We only collect and retain personal information that is necessary for the purposes outlined in this Privacy Policy.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and password.

5. Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of your data in a portable format.

Correction and Deletion

You have the right to request correction of inaccurate personal information and, in certain circumstances, to request deletion of your personal information, subject to legal retention requirements.

Opt-Out of Marketing Communications

You may opt out of receiving promotional emails and marketing communications by clicking the unsubscribe link in any email we send you or by contacting us directly. Opting out of marketing communications will not affect transactional emails related to your orders and account.

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website and your user experience.

Do Not Track

Some browsers include a "Do Not Track" feature. Our website currently does not respond to Do Not Track signals, but you can use other tools to control data collection and use as described above.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. The types of cookies we use include:

• • Essential Cookies: Necessary for the website to function properly, such as authentication and security cookies.
• • Performance Cookies: Help us understand how visitors use our website by collecting data about page views, bounce rates, and user interactions.
• • Functional Cookies: Remember your preferences and settings to provide a personalized experience.
• • Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness.

For more detailed information about cookies and how to manage them, please refer to our Cookie Policy.

7. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly and terminate the child's account. If you believe we have collected information from a child under 13, please contact us immediately.

8. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any third-party services before providing your personal information. Your use of third-party services is governed by their terms and privacy policies, not ours.

9. International Data Transfers

Your personal information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our website and providing your information, you consent to the transfer of your information to countries outside your country of residence, including the United States. We implement appropriate safeguards, such as standard contractual clauses and adequacy decisions, to protect your information during international transfers.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period varies depending on the context of the processing and our legal obligations. When your information is no longer necessary, we securely delete or anonymize it. However, we may retain aggregated and de-identified information indefinitely for statistical and analytical purposes.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• • Right to Know: You have the right to know what personal information we collect, use, and share about you.
• • Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• • Right to Correct: You have the right to request correction of inaccurate personal information.
• • Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information and targeted advertising.
• • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information provided in the Contact Us section below.

12. European Privacy Rights

If you are located in the European Union, United Kingdom, or European Economic Area, you have rights under the General Data Protection Regulation (GDPR):

• • Right of Access: You can request access to your personal data and receive a copy of it.
• • Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• • Right to Erasure: You can request deletion of your personal data in certain circumstances.
• • Right to Restrict Processing: You can request that we limit how we use your personal data.
• • Right to Data Portability: You can request your data in a structured, commonly used, and machine-readable format.
• • Right to Object: You can object to our processing of your personal data for marketing and profiling purposes.
• • Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date at the top of this policy. Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will make every effort to resolve your concerns promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

15. Additional Resources

For more information about our practices and policies, please visit our other policy pages:

• • Cookie Policy - Learn more about how we use cookies and tracking technologies.
• • Terms of Service - Review our terms and conditions for using our website and services.
• • Contact Us - Get in touch with our team for any questions or concerns.

Last Updated: This Privacy Policy was last updated on January 2024. We reserve the right to modify this policy at any time. Your continued use of our website indicates your acceptance of any changes we make to this Privacy Policy.